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FAQ - Do you have a proof-approval process?  Answer To Frequently Asked Question

  FAQ - Do you have a proof-approval process?
  Of course we do. On all new orders we will be sending you an art proof for your review. This proof will state the quantity, size, colors and overall location of your embroidery order. Please make sure to look over the proof carefully as once it is approved we will be creating exactly that.

Proofs are issued about 2-3 working days after all forms and art have been received. If you do not receive a proof in that time frame please bring that to our attention, as we are not aware you didn’t receive it. Sometimes wrong emails are listed or lost in cyberspace. Also, we do ask that you set your email account to send a confirm receipt of emails when in the proof/approval process.

If we do not receive your art approval we cannot proceed with your job. Having your email set for a confirm receipt ensures that we in fact did get your reply, if you did not get a confirm receipt, we do not have your approval.

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